The Ruffle Court
RuffleCon is carried by a group of selfless staff dedicated to providing an open, creative, and safe environment for people to express their alternative fashion styles. While some of us have been involved for decades in the fashion, others are just starting out. We are from various backgrounds bringing our talents and skillsets together to create a better RuffleCon each and every year.
We are proud to put service and professionalism first and foremost when it comes to our attendees, and internally, we pride ourselves on treating staff fairly and with appreciation for the volunteer work they put into the conference. RuffleCon is run 100% through unpaid volunteers, from top to bottom. We provide rooms, meals, work wear, activities, and more in terms of benefits for those who join our Court family.
Thank you to all of those who have helped RuffleCon in any capacity be the conference that it is today!
Web and Graphic Design by Carol Barone
Web Development by Barlow Online Management
Conference Storage and Delivery by DIY Mobile Box
Our Media Team
The various images and videos you see across the website are courtesy of our media team consisting of:
If you would like to be a part of our conference as staff, please see our application process below. The application form is directly afterwards. Please note, after we meet our staff requirements, we will start a waitlist. From time to time, staff who committed previously need to bow out for different reasons, and because of this, we keep our application open so everyone has an opportunity.
Benefits to being a member of the Ruffle Court
Although our staff positions are unpaid and on a volunteer-only basis, we offer some great benefits!
- Free membership (for yourself) to RuffleCon.
- Free hotel stay in a room shared with no more than three other members of the Court from Thursday night/Friday night to Sunday night/Monday morning of the convention weekend (depending on your role, not every staff member needs to be present Thursday and Monday).
- Complimentary meals and snacks throughout the weekend
- One free Ruffle Court staff sash or t-shirt depending on your department assignment (replacement sashes/t-shirts may be purchased at-cost).
- Not required to wait in line for any events while off duty, as long as space is available.
- Free entrance to our Court-only party after RuffleCon is complete (to celebrate everything we accomplished!).
- Chance to earn staff merit badges for your hard work.
- Ability to help your ideas come to life within RuffleCon!
We also are a great addition to anyone’s resume, and are very much willing to provide professional references as needed.
Staff Requirements for Eligibility
We would love to accept everyone who wants to be a part of our staff, but we have some basic requirements that are necessary in order for you to be a functioning member of the Court.
- Must be at least 18 years of age when applying.
- Must be a legal resident of the United States of America.
- Must be able to attend our annual RuffleCon from the late afternoon/early evening of Thursday through the evening of Sunday.
- At-Con roles will be expected to volunteer a minimum of 20 hours either within their role or for other departments throughout the conference weekend. If your primary role is finished before the 20 hours is met, you will be required to help other departments through things like line management, badge checks, as an extra pair of hands, etc. to meet those 20 hours. Before Con and Planning roles are exempt from this requirement.
- Give permission for RuffleCon and the Ruffle Court to use your likeness for any reason, including but not limited to advertisements, website and social media, print media, etc.
- Must attend all mandatory staff meetings (exemptions are provided on a case-by-case basis).
- All members of the Court are required to help with the Sunday evening pack-up after RuffleCon ends.
The Ruffle Court staff are expected to conduct themselves in a courteous and professional manner. Court staff are viewed as representatives of the Ruffle Court to the public, regardless of whether they are on duty or off-duty at RuffleCon.
- Court staff must follow all rules of RuffleCon and its venue.
- All Court staff must be respectful and mindful of their fellow Court staff, hotel roommates, guests of honor, industry personnel, marketplace vendors, and conference attendees.
- Court staff must not abuse the privileges of having a Ruffle Court sash/t-shirt.
- Court staff are not permitted to allow non-staff in staff hotel rooms or staff-only locations.
- Discrimination and/or harassment of any form will not be tolerated by anyone, at any level.
The following departments have a set dress code:
- Enforcement will be required to wear a provided staff shirt.
While you do not have to wear an elegant and cute alternative fashion while on duty, it is encouraged. If not, the bare minimum is business casual.
At RuffleCon, while on duty, your Ruffle Court sash/t-shirt must be worn at all times.
Privacy and Non-Disclosure
- All information received by staff is considered private and is not to be disseminated to the public unless otherwise instructed to by your department head. This includes guest announcements, event announcements, and details of RuffleCon’s event planning process.
- Personal information of attendees, guests, vendors, or staff should not be shared with third parties at any time.
Conflict and Disagreement
- Conflicts with other staff members should not be expressed publicly, including over public online communication.
- If you have issues with another staff member or concerns regarding the convention, please talk to your direct manager, Personnel Manager, or Chief Officer for your department, depending on which is more comfortable for you.
- All Ruffle Court staff will be required to sign a Confidentiality Agreement before they are allowed to participate in any meetings or private information. Breaks of these contractual agreements will be pursued under the fullness extent of the law.
Available Staff Positions
The following are the positions currently open to applications. You will find the positions in a tabbed format. Click on which one you are interested in, and you will find the following information:
- The name of the position, including a responsibility factor marked in stars next to it. This ranges from 1 star (lowest responsibility) to 5 stars (highest responsibility). This should give you a good idea of how intensive the workload can be for that position. We can guarantee that 4s and 5s will commit at least 10-12 hours a week throughout the year. It's a huge responsibility. Do not apply for those roles unless you can commit the time.
- At the top of the description, it will say if there are before, during, or after responsibilities for the conference for this role. Before conference responsibilities may include emailing, in-person and/or online video chat meetings, organizing spreadsheets or documents, etc. During conference responsibilities are for most roles, but there are a couple of positions that do not have this. After conference responsibilities may include following up with emails, calculating totals, writing up review paperwork, etc.
- You will find the description which will go into detail of what to expect with this role.
- The last line in bold shows who this position reports to. We have 4 main departments, each with an Officer - Financial, Operations, Marketing, and Talent. Who you report to will give you a good idea of which department you fall into.
Client Representative -
This position has responsibilities before the conference.
This position has responsibilities during the conference.
This position has responsibilities after the conference.
We are actively seeking a Client Representative with strong Japanese speaking, reading, and writing skills. Formal or business-level Japanese is a plus.
Client Representatives (formerly known as Guest Relations Officers) are responsible for ensuring that clients' needs are met before, during, and after the conference. Before con, this includes emailing clients and ensuring their riders are met. At con, Representatives will be responsible for a number of guests (typically the same as those they've been working with beforehand); they will be expected to escort their guests to and from each event that they are scheduled to attend/host, as well as assisting with set up for panels or booths when applicable. Representatives will also be expected to check in with their guests multiple times per day even when the guest is not needed elsewhere to ensure that their needs are met. Sparkling customer service skills are required.
Reports to Senior Client Representative