The Ruffle Court

RuffleCon is carried by a group of selfless individuals dedicated to providing an open, creative, and safe environment for people to express their alternative fashion styles. While some of us have been involved for decades in the fashion, others are just starting out. We are from various backgrounds bringing our talents and skillsets together to create a better RuffleCon each and every year. Some of the personal styles dominant in our group include Lolita fashion, Steampunk, Gothic, Punk, Mori Kei, Historical, and much, much more.

We are proud to put service and professionalism first and foremost when it comes to our attendees, and internally, we pride ourselves on treating staff fairly and with appreciation for the volunteer work they put into the conference. RuffleCon is run 100% through unpaid volunteers, from top to bottom. We provide rooms, meals, work wear, activities, and more in terms of benefits for those who join our Court family.

Credits

Thank you to all of those who have helped RuffleCon in any capacity be the conference that it is today!

Web and Graphic Design by Carol Barone

Web Development by Barlow Online Management

Conference Storage and Delivery by DIY Mobile Box

Our Media Team

The various images and videos you see across the website are courtesy of our media team consisting of:

Candice B. Campbell ~ Sakura Yume Photography
Melisa A. Pendergrass Photography
Cat Trzaskowski Photography
Nina Lin
Nate Buchman Photography
Dalin Rowell
Annie Guay

Apply for RuffleCon Staff

If you would like to be a part of our conference as staff, please see our application process below. The application form is directly afterwards. Please note, after we meet our staff requirements, we will start a waitlist. From time to time, staff who committed previously need to bow out for different reasons, and because of this, we keep our application open so everyone has an opportunity.

Benefits to being a member of the Ruffle Court

Although our staff positions are unpaid and on a volunteer-only basis, we offer some great benefits!

  • Free membership (for yourself) to RuffleCon.
  • Free hotel stay in a room shared with no more than three other members of the Court from Thursday night/Friday night to Sunday night/Monday morning of the convention weekend (depending on your role, not every staff member needs to be present Thursday and Monday).
  • Complimentary meals and snacks throughout the weekend
  • One free Ruffle Court staff sash or t-shirt depending on your department assignment (replacement sashes/t-shirts may be purchased at-cost).
  • Not required to wait in line for any events while off duty, as long as space is available.
  • Free entrance to our Court-only party after RuffleCon is complete (to celebrate everything we accomplished!).
  • Chance to earn staff merit badges for your hard work.
  • Ability to help your ideas come to life within RuffleCon!

We also are a great addition to anyone’s resume, and are very much willing to provide professional references as needed.

Staff Requirements for Eligibility

We would love to accept everyone who wants to be a part of our staff, but we have some basic requirements that are necessary in order for you to be a functioning member of the Court.

  • Must be at least 18 years of age when applying.
  • Must be a legal resident of the United States of America.
  • Must be able to attend our annual RuffleCon from the late afternoon/early evening of Thursday through the evening of Sunday.
  • At-Con roles will be expected to volunteer a minimum of 20 hours either within their role or for other departments throughout the conference weekend. If your primary role is finished before the 20 hours is met, you will be required to help other departments through things like line management, badge checks, as an extra pair of hands, etc. to meet those 20 hours. Before Con and Planning roles are exempt from this requirement.
  • Give permission for RuffleCon and the Ruffle Court to use your likeness for any reason, including but not limited to advertisements, website and social media, print media, etc.
  • Must attend all mandatory staff meetings (exemptions are provided on a case-by-case basis).
  • All members of the Court are required to help with the Sunday evening pack-up after RuffleCon ends.

Behavior

The Ruffle Court staff are expected to conduct themselves in a courteous and professional manner. Court staff are viewed as representatives of the Ruffle Court to the public, regardless of whether they are on duty or off-duty at RuffleCon.

  • Court staff must follow all rules of RuffleCon and its venue.
  • All Court staff must be respectful and mindful of their fellow Court staff, hotel roommates, guests of honor, industry personnel, marketplace vendors, and conference attendees.
  • Court staff must not abuse the privileges of having a Ruffle Court sash/t-shirt.
  • Court staff are not permitted to allow non-staff in staff hotel rooms or staff-only locations.
  • Discrimination and/or harassment of any form will not be tolerated by anyone, at any level.

Dress Code

The following departments have a set dress code:

  • Enforcement will be required to wear a provided staff shirt.

While you do not have to wear an elegant and cute alternative fashion while on duty, it is encouraged. If not, the bare minimum is business casual.

At RuffleCon, while on duty, your Ruffle Court sash/t-shirt must be worn at all times.

Confidentiality

Privacy and Non-Disclosure

  • All information received by staff is considered private and is not to be disseminated to the public unless otherwise instructed to by your department head. This includes guest announcements, event announcements, and details of RuffleCon’s event planning process.
  • Personal information of attendees, guests, vendors, or staff should not be shared with third parties at any time.

Conflict and Disagreement

  • Conflicts with other staff members should not be expressed publicly, including over public online communication.
  • If you have issues with another staff member or concerns regarding the convention, please talk to your direct manager, Personnel Manager, or Chief Officer for your department, depending on which is more comfortable for you.
  • All Ruffle Court staff will be required to sign a Confidentiality Agreement before they are allowed to participate in any meetings or private information. Breaks of these contractual agreements will be pursued under the fullness extent of the law.

Available Staff Positions

The following are the positions currently open to applications. You will find the positions in a tabbed format. Click on which one you are interested in, and you will find the following information:

  • The name of the position, including a responsibility factor marked in stars next to it. This ranges from 1 star (lowest responsibility) to 5 stars (highest responsibility). This should give you a good idea of how intensive the workload can be for that position. We can guarantee that 4s and 5s will commit at least 10-12 hours a week throughout the year. It’s a huge responsibility. Do not apply for those roles unless you can commit the time.
  • At the top of the description, it will say if there are before, during, or after responsibilities for the conference for this role. Before conference responsibilities may include emailing, in-person and/or online video chat meetings, organizing spreadsheets or documents, etc. During conference responsibilities are for most roles, but there are a couple of positions that do not have this. After conference responsibilities may include following up with emails, calculating totals, writing up review paperwork, etc.
  • You will find the description which will go into detail of what to expect with this role.
  • The last line in bold shows who this position reports to. We have 4 main departments, each with an Officer – Financial, Operations, Marketing, and Talent. Who you report to will give you a good idea of which department you fall into.

Membership Services Director -

This position has responsibilities before the conference.
This position has responsibilities during the conference.
This position has responsibilities after the conference.

The Membership Services Director is responsible for the well-being of all members part of RuffleCon. Responsibilities include ensuring all members have a welcoming, unique and fun experience, and that their interactions with outside vendors, such as our venue and its employees, is a positive experience. The ideal candidate would have customer service experience, and a glass-half-full mentality when approaching challenges. This is a heavy at-con role, addressing problems as they arise during the conference weekend. There is also a minimum of 5 hours per week pre-conference managing inquiries coming in from our social media accounts, email, and website.

Reports to Chief Financial Officer

Registration Staff -

This position has responsibilities during the conference.

The Registration Staff are responsible for assisting the Registration Manager in any capacity the Manager may require. This may include but is not limited to checking in attendees, helping with general questions about locations and events, and other smaller tasks.

Reports to Registration Manager

Sponsorship Director -

This position has responsibilities before the conference.
This position has responsibilities during the conference.
This position has responsibilities after the conference.

The Sponsorship Director will be responsible for acquiring, managing, and maintaining relationships with current and prospective sponsors for the conference. This person will be speaking through phone calls with perspective sponsors from 5 to 10 hours a week. The person handling this role must be meticulous, detail-oriented, and have outstanding negotiating skills, as well as a solid grasp and understanding of what RuffleCon is all about.

Reports to Chief Financial Officer

Consignment Manager -

This position has responsibilities during the conference.
This position has responsibilities after the conference.

The Consignment Manager is in charge of maintaining the Consignment Room during RuffleCon. This includes overseeing financial transactions as well as managing a team of staff to work the room. This role can be very time consuming during the conference. Other responsibilities include retention of goods, training and using the Consignment Room software (as well as training their staff), and managing the member login area on the website (no coding required, simply managing the data). Because of the financial responsibility, this role also involves keeping daily totals as well as ensuring the security of the cash box, credit swipe devices, and receipts. The person handling this role must be meticulous, detail-oriented, and have superb customer service skills.

Reports to Sales Director

Consignment Staff -

This position has responsibilities during the conference.

The Consignment Staff are responsible for assisting the Consignment Manager in any capacity the Manager may require. This may include but is not limited to doing intake and outtake for items, tagging items, using the Consignment Room software, checking out buyers, helping with general questions about items, and other smaller tasks.

Reports to Consignment Manager

Marketplace Manager -

This position has responsibilities before the conference.
This position has responsibilities during the conference.
This position has responsibilities after the conference.

The Marketplace Manager is responsible for overseeing the Marketplace area at RuffleCon. This role involves managing the Marketplace Staff schedules and responsibilities, as well as delegating roles within the department. This role also has a significant pre-con responsibility handling vendor applications, contracts and payments, selecting, managing, and servicing all vendors within the Marketplace, including all correspondence via email with the vendors and other staff in different departments. The Marketplace Manager is also responsible for settling This role also works closely with the Talent department, as some clients may also have tables or booths. The person handling this role must be meticulous, detail-oriented, and have superb customer service skills.

Reports to Sales Director

Marketplace Staff -

This position has responsibilities during the conference.

The Marketplace Staff are responsible for assisting the Marketplace Manager in any capacity the manager may require. This may include checking in vendors, operating the Remote Sales booth, assisting vendors with questions and concerns, and other smaller tasks.

Reports to Marketplace Manager

Photography Staff -

This position has responsibilities during the conference.
This position has responsibilities after the conference.

Photography Staff are responsible for taking pictures during the conference, editing and submitting said media after the conference to the Media Director. Please note: You must own your own equipment! We do not provide any equipment for this role.

Reports to Media Director

Enforcement Manager -

This position has responsibilities during the conference.

The Enforcement Manager is responsible for ensuring the safety of all people during the duration of the conference. Additionally, the Enforcement Manager is in charge of managing their staff and ensuring the Rules and Regulations of RuffleCon are met and sustained. They are the go-to person when and if there is an elevated situation. This person must have basic safety training, be a cool-headed person, be professional at all times. They must also be able to maintain a courteous and polite atmosphere to all attendees, guests, and fellow staffers. Professional work dealing with non-physical solutions to situations is a plus.

Reports to Chief Operations Officer

Enforcer -

This position has responsibilities during the conference.

An Enforcer is to assist the Enforcement Manager in all aspects of maintaining the Rules and Regulations of RuffleCon. Most common tasks include but are not limited to watching over certain areas, in particular those that deal with financial transactions, theft prevention, line control for larger events, and ensuring people who are not registered with RuffleCon are not bothering RuffleCon attendees. This position has the possibility of working during nighttime hours.

Reports to Enforcement Manager

Programming Director -

This position has responsibilities before the conference.
This position has responsibilities during the conference.
This position has responsibilities after the conference.

Working closely with the Chief Operations Officer, the person in this role oversees all programming for RuffleCon, including main events, panels, workshops and special events. A successful applicant should have significant event production and management experience. Previous experience working theatrical or convention events is a plus. This person should expect a commitment of at least 2 hours per week leading up to the conference, and up to 7 hours a week closer to the date.

Reports to Chief Operations Officer

Special Events Manager -

This position has responsibilities before the conference.
This position has responsibilities during the conference.

The Special Events Manager organizes and manages events taking place mainly outside of the Main Ballroom including the High Tea, contests and socials. This person should have previous event production or design experience. They work closely with the media team in setting the theme for the conference. Someone in this role can expect to commit 5-7 hours per month pre-con.

Reports to Programming Director

Special Events Assistant -

This position has responsibilities during the conference.

The Special Events Assistant will assist the Special Events Manager to coordinate events generally outside of the main ballroom, including contests and socials.

Reports to Special Events Manager

Main Stage Assistant -

This position has responsibilities before the conference.
This position has responsibilities during the conference.

The Main Stage Assistant is responsible for assisting the Main Stage Manager in issues that may come up during Main Events.

Reports to Main Stage Manager

Main Stage Staff -

This position has responsibilities during the conference.

The Main Stage Staff are responsible for assisting the Main Stage Manager in any capacity the Manager may require. This includes but is not limited to running errands, helping setup the stage between events including tear down and setup, helping with line control as necessary, and more.

Reports to Main Stage Assistant

Main Stage A/V Specialist -

This position has responsibilities during the conference.

The Main Stage AV assistant will work with the Main Stage Manager to design and run lighting and sound for our Main Stage Productions. This person should have previous experience in theatrical lighting and live sound mixing.

Reports to Main Stage Manager

Panels and Workshops Staff -

This position has responsibilities during the conference.

The Panels & Workshops Staff are responsible for assisting the Panels & Workshops Manager in any capacity the Manager may require. This includes but is not limited to checking in panelists, making rounds during panels to obtain information on currently running events, taking on-site contest signups, and more.

Reports to Panels and Workshops Manager

Fashion Show Manager -

This position has responsibilities before the conference.
This position has responsibilities during the conference.

The Fashion Show Manager runs the most important event at RuffleCon, and is a role that can only be taken on by someone who is professional with great customer service skills and organizational skills. The Fashion Show Manager is responsible for setting up the schedule of designers, as well as deciding which designers will walk during our main show. This includes managing the model call and designers. The Manager is responsible for delegating to their staff, as well as acting as support during the conference for issues that arise. This role is intensive, and will take up a lot of time before the conference in terms of emailing, organizing, and attending online video chat meetings. The person will be managing all fashion shows for the weekend, and be a critical part of the team in developing a fashion show strategy for RuffleCon moving forward. They should have experience working fashion show or theatrical events. This person should expect a commitment of at least 2 hours per week leading up to the conference, and up to a 7 hours hours a week closer to the date.

Reports to Programming Director

Fashion Show Make Up Artist -

This position has responsibilities during the conference.

The Fashion Show Stylist (Makeup and/or Hair) must have prior experience as well as a portfolio to showcase their work. Their primary responsibility is to take care of the assigned models that require makeup and/or hair during the main Fashion Show. Please note in your application if you are a makeup artist, hair stylist, or both. Those who are interested in applying as a hair stylist, please note that wigs are very common in our fashion show, so an ideal candidate will have experience styling synthetic as well as human hair.

Reports to Fashion Show Manager

Fashion Show Hair Stylist -

This position has responsibilities during the conference.

The Fashion Show Stylist (Makeup and/or Hair) must have prior experience as well as a portfolio to showcase their work. Their primary responsibility is to take care of the assigned models that require makeup and/or hair during the main Fashion Show. Please note in your application if you are a makeup artist, hair stylist, or both. Those who are interested in applying as a hair stylist, please note that wigs are very common in our fashion show, so an ideal candidate will have experience styling synthetic as well as human hair.

Reports to Fashion Show Manager

Fashion Show Staff -

This position has responsibilities during the conference.

The Fashion Show Staff are responsible for assisting the Fashion Show Manager in any capacity the Manager may require. This includes but is not limited to running errands, helping organize models and walk them to and from the setup area to the stage, helping with line control as necessary, and more.

Reports to Fashion Show Manager

Technology Manager -

This position has responsibilities before the conference.
This position has responsibilities during the conference.

The Technology Manager is responsible for anything with a plug during the conference, including our point-of-sale systems. The majority of the role is responding to tech needs outside of the Main Events area and managing their staff to handle fires as they come. While the Main Events area is handled by an outside vendor, it is important for the Technology Manager to be a voice to turn to in terms of figuring out the best setup for this area as well as being familiar with its setup during the conference. This will include working with panelists and guests to set up non-Main Events such as panels and Q&As and helping tech-related areas such as Registration, Consignment (including intake and outtake systems – not creating it, but providing support from it using the Online Manager as a guide), and the Marketplace to set up their tech resources and troubleshoot during the weekend.

Reports to Chief Operations Officer

Personnel Manager -

This position has responsibilities before the conference.
This position has responsibilities during the conference.

Personnel Manager is a very important role at RuffleCon. In addition to overseeing staffing decisions pre-con, you will be responsible for keeping staff energy high during the con. This includes organizing the staff breakroom, scheduling and enforcing staff break-times and attending to any other staff related issues. You will also be responsible for organizing the staff after-party once RuffleCon has concluded! This job has high time commitment requirements both pre- and at- con. Pre-con time commitment of around 10 hours per month will be expected.

Reports to Chief Talent Officer

Client Services Assistant -

This position has responsibilities before the conference.
This position has responsibilities during the conference.

Client Services Assistant is responsible for assisting the Chief Talent Officer directly with Talent management. Applicants should have experience with Customer Service and be able to read and understand legal documents. This job is mostly at-con but a time commitment of 2-4 hours per month before the con will be expected.

Reports to Chief Talent Officer

Client Representative -

This position has responsibilities before the conference.
This position has responsibilities during the conference.
This position has responsibilities after the conference.

Client Representatives (formerly known as Guest Relations Officers) are responsible for ensuring that clients’ needs are met before, during, and after the conference. Before con, this includes emailing clients and ensuring their riders are met. At con, Representatives will be responsible for a number of guests (typically the same as those they’ve been working with beforehand); they will be expected to escort their guests to and from each event that they are scheduled to attend/host, as well as assisting with set up for panels or booths when applicable. Representatives will also be expected to check in with their guests multiple times per day even when the guest is not needed elsewhere to ensure that their needs are met. Sparkling customer service skills are required.

Reports to Senior Client Representative

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